Refund & Shipping Policy
If for any reason you are unhappy with your purchase, you can return or exchange your item within 14 days of receipt as long as it is unworn and in its original packaging.
Please send us an email to firstname.lastname@example.org and we will send you a returns form displaying the simple steps to follow in order to receiving your full refund or exchange.
Being a small business we regrettably are unable to cover postage fees on the returned items or refund any postage fees but we will send any exchanged items free of charge.
All in-store purchases and discounted items are final and we will not accept refunds but may consider an exchange.
If for any reason you have been sent the wrong item or it is not up to the high standards that we adhere by, please get in touch with email@example.com and we will ensure the situation is quickly resolved with no postage fees charged.
Tutussie currently offers free shipping within the UK with an expected delivery of 2-4 business days from the time of shipment confirmation.
Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel clicking on the link provided in the email.
In the case of any delay to processing times, you will be notified by email.
Please note, we partner with reliable couriers however under certain circumstances out of our control delivery time may fall outside of the specified window.
International orders will be charged according to destination at checkout. your order will be sent via Fedex/DHL with an expected delivery timeframe of 7 – 14 business days. Once your parcel has been dispatched, you will receive a shipment confirmation email with your tracking number.
Deliveries outside the UK may be subject to additional duties and taxes. Any applicable Duties & Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges. Please note that international customs duties, shipping costs and sales taxes are non-refundable.
Our email address is: firstname.lastname@example.org